Privacy Policy
This policy explains what information Northline Heating & Air collects through this website and how it is used.
Last updated: July 2026
The short version
We collect only what we need to respond to your request and provide heating and cooling service. We do not sell your personal information. You can ask us to update or delete the information you have shared at any time.
Information we collect
- Information you give us. When you submit a service request or contact us, we collect your name, phone number, and any email address, location, or details you choose to provide.
- Basic website data. Like most websites, our host may record standard technical information such as your browser type, general location, and the pages you visit, to keep the site working and secure.
How we use your information
- To respond to your request and schedule or provide service.
- To contact you by phone, text, or email about your request or appointment, with your consent.
- To keep records of the work performed on your system.
- To improve our website and our service.
Text messages
If you opt in to text messages, we may send updates about your request or appointment. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for help. Opting out of texts does not stop us from contacting you by phone or email about active service.
Sharing your information
We do not sell your personal information. We share it only with service providers that help us operate, such as the form and email tools used to receive and respond to your request, and only as needed to provide our service. We may also share information when required by law.
Cookies and analytics
This site may use basic cookies and analytics to understand how visitors use the pages so we can improve them. You can control cookies through your browser settings.
Data retention and security
We keep your information only as long as needed to provide service and meet our record-keeping and legal obligations, then dispose of it. We take reasonable steps to protect the information we hold, though no method of transmission over the internet is completely secure.
Your choices
- Ask us what information we have about you.
- Ask us to correct or delete your information.
- Opt out of marketing messages while keeping service-related contact.
Contact us
To make a request about your information, call (800) 555-0120 or email hello@northlineair.example.
This privacy policy is a sample template and is not legal advice.